Privacy Policy
This Privacy Policy describes how Fallora collects, uses, and protects personal information provided by customers when using our website or services.
This policy applies to Fallora, located at Kattestraat 220, 8520 Kuurne, Belgium.
For questions, you can contact us at info@fallora.com
1. Data We Collect
We may collect the following types of personal data when you place an order, contact us, or interact with our website:
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Full name
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Address details
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Email address
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Phone number
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Payment information (processed securely by third-party providers; we do not store full card details)
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IP address and browser/device details
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Information about your activities on our website
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Order history and customer support interactions
2. How We Use Your Data
We process your personal information for the following purposes:
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Processing and fulfilling your orders
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Managing shipping and delivery
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Offering customer support and responding to inquiries
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Sending service-related updates (such as order confirmations or shipping notifications)
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Improving our website and user experience
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Detecting fraud or misuse
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Meeting legal or regulatory requirements
We do not sell your personal data to third parties.
3. Sharing Data With Third Parties
We may share your personal information with third parties only when necessary for our services, such as:
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Payment service providers
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Shipping and logistics partners
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Customer service platforms
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IT, analytics, or marketing service providers
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Authorities when legally required
These third parties are obligated to protect your information and may only use it for the purpose for which it was shared.
4. Data Retention
We retain your personal data only for as long as necessary to:
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Complete the purpose for which it was collected
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Comply with legal, tax, or administrative obligations
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Resolve disputes or enforce agreements
After the retention period, your data will be securely deleted or anonymized.
5. Cookies
Our website uses cookies and similar technologies to:
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Improve website functionality
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Remember your preferences
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Analyze website traffic and performance
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Support advertising and marketing efforts
You may adjust your cookie preferences or block cookies through your browser settings.
Disabling cookies may affect certain website features.
6. Your Rights
You have the right to request:
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Access to your personal data
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Correction of inaccurate data
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Deletion of your data
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Restriction of processing
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Transfer of your data to another provider
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Objection to certain types of processing
To exercise any of these rights, please contact us at info@fallora.com.
We will respond within a reasonable time frame.
7. Protection of Your Data
We take appropriate technical and organizational measures to protect your personal data against:
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Unauthorized access
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Loss
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Alteration
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Misuse
Although no internet transmission is completely secure, we strive to safeguard your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
The version posted on this page is always the most current.
Significant changes will be communicated where appropriate.
9. Contact Information
For questions about this Privacy Policy or your rights, you can contact us at:
Fallora
Kattestraat 220
8520 Kuurne, Belgium
Email: info@fallora.com