Terms and Conditions
1. Eligibility
By placing an order, you confirm that:
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You are at least 18 years old, or you have permission from a parent or legal guardian.
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You are purchasing products for personal, non-commercial use.
2. Product Information
We strive to provide accurate descriptions, images, colors, and specifications. However:
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Colors may vary depending on your device screen.
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Measurements are approximate.
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Errors, inaccuracies, or omissions may occur and may be corrected at any time without prior notice.
3. Prices, Currency, and Taxes
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All prices are displayed in USD unless stated otherwise.
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Prices may be updated at any time but do not affect confirmed orders.
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Customers are responsible for any customs duties, import taxes, or local sales taxes, depending on their state or country regulations.
4. Ordering and Payment
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An order placed on the Site is an offer to purchase. We may accept or decline that offer.
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Orders are processed only after full payment is received.
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Accepted payment methods are shown at checkout and vary by country.
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Customers must ensure that all information (name, address, email, etc.) is accurate.
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We reserve the right to cancel orders in cases of suspected fraud, incorrect information, or product unavailability.
5. Processing and Shipping
Processing Time
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Orders typically require 1–3 business days to process.
Shipping Time
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Typical delivery timeframe: 3–7 business days for most U.S. destinations.
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Delivery time may vary due to courier delays, weather, holidays, or customs.
Fulfillment
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All orders are shipped directly from our supplier/fulfillment partner.
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Once shipped, customers receive a tracking link where available.
We are not responsible for delivery delays outside of our control.
6. Risk of Loss and Delivery
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Risk transfers to the customer once the package is marked “delivered” by the carrier.
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If tracking shows the item delivered but it is not received, customers must check with:
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household members
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neighbors
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local postal office or courier
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Customers may need to file a claim directly with the carrier.
We do not refund or replace orders marked as delivered.
Incorrect or incomplete addresses are the customer's responsibility.
7. Returns, Exchanges, and Cancellations
Our detailed rules are provided in the Return Policy, which is part of these Terms.
In general:
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Only eligible products may be returned (see Return Policy).
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Customers are responsible for return shipping costs unless stated otherwise.
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Orders may only be cancelled before processing begins. After processing starts, cancellation is not guaranteed.
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Final sale items may not be eligible for return.
8. Intellectual Property
All content on the Site, including but not limited to text, logos, images, graphics, and layout, is the property of Fallora or its content providers.
Customers may not copy, reproduce, distribute, modify, or use any content without written permission, except for personal, non-commercial use.
9. Prohibited Use
Customers agree not to use the Site for:
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unlawful purposes
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violating U.S. federal, state, or international laws
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submitting false or misleading information
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transmitting viruses or harmful code
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attempting unauthorized access to the Site or servers
We reserve the right to refuse service to anyone who violates these Terms.
10. Warranties and Disclaimers
To the fullest extent permitted by law:
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Products are provided “as is” and “as available” without warranties of any kind.
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We do not guarantee uninterrupted, secure, or error-free operation of the Site.
Some states do not allow limitations on implied warranties, so these may not fully apply to you.
11. Limitation of Liability
To the maximum extent permitted by law:
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Fallora is not liable for indirect, incidental, punitive, or consequential damages (including loss of profit or data).
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Our total liability for any claim will not exceed the amount you paid for the specific order involved.
Certain jurisdictions restrict these limitations, so they may apply partially.
12. Indemnification
You agree to indemnify and hold Fallora harmless from any claims, damages, or expenses (including attorney’s fees) resulting from:
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violation of these Terms
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misuse of the Site
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violation of any law or third-party rights
13. Governing Law
These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules. Consumers may have additional rights under mandatory local laws.
14. Changes to These Terms
We may modify these Terms at any time. Changes take effect once posted on the Site. The Terms in effect at the time of purchase apply to that order.
15. Contact
For questions or complaints regarding these Terms, contact us at:
📧 info@fallora.com