Shipping Policy

This Shipping Policy explains how orders from Fallora are processed, shipped, and delivered.
This policy applies to all customers located in the United States.

1. Order Processing Time

Orders are processed within 1 to 3 business days, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Time

Estimated delivery time for U.S. orders is 3 to 7 business days, depending on your location and local courier handling.
Please note that delivery may take longer during busy seasons, holidays, or due to customs procedures outside our control.

3. Shipping Method and Origin

All orders are shipped directly from our fulfillment partner.
Depending on your location, customs duties or import taxes may apply. These fees are the customer’s responsibility.

4. Shipping Costs

Shipping costs are displayed during checkout.
Rates depend on your country, delivery address, shipping method, and the total weight or size of your order.

5. Delivery Responsibility

• If the tracking information shows the package as delivered to the address provided, responsibility transfers to the customer.

• We are not responsible for loss or theft after the carrier marks the order as delivered.

• Please ensure your shipping address is complete and correct.

• Address errors must be reported within 24 hours of placing the order.

6. Tracking Your Order

Most orders include a track and trace link.
Tracking information may take 24 to 48 hours to update after shipment.

If tracking shows no updates for several days, this is typically normal in international shipping. We recommend allowing additional time before contacting customer support.

7. Issues With Delivery

If your package is delayed, stuck in transit, or shows “delivered” but you have not received it, please first check with:

• Family members or housemates

• Neighbors

• Your local postal service or courier office

If you still cannot locate your package, contact us at info@fallora.com and we will do our best to assist you.

8. Contact

For questions regarding shipping or delivery, you can reach us at:
info@fallora.com